A bit of a gripe .... Turbosport ...

[BlackBox]

Re: A bit of a gripe .... Turbosport ...

Blimey, he replied ....!!

My only concern is that he said he is on holiday and will deal with it when he gets back .... my problem with this is that he's used this excuse before .... ??

[steven]

Re: A bit of a gripe .... Turbosport ...

Well if he as access to email he as access to paypal,so why can he not refund you?
It reminds me of a old saying (Taking the Piss) or maybe just get pissed with you money, CHEERS GLUG GLUG Now go get im.

Hope its raining where he is.

[BlackBox]

Re: A bit of a gripe .... Turbosport ...

Well if he as access to email he as access to paypal,so why can he not refund you?

Indeed, or even instruct someone back home to do so ... either way being in Turkey is no excuse really is it?

[BenH]

Re: A bit of a gripe .... Turbosport ...

Not at all, stick to your guns.

[steven]

Re: A bit of a gripe .... Turbosport ...

OK, I have just threatened them with TS and Small Claims Court, 48hr to pay me Paypal acc or I take action .... this has been going on since mid Jully when I first raised the issue of wrongly sent parts ...

Well he knows its going to happe, so id email him saying its not your problame hes on hoilday you still have (how many hour left to pay) I would all so ask him if hes been hoilday sinse july (dont think so)if not he shoud of sorted it before he went.

[BlackBox]

Re: A bit of a gripe .... Turbosport ...

As he obviously is reading his email I have sent this .... happy holidays bud ....

"Hi Mark,
I regret that I have a couple of issues with your reply,

This excuse has been given before about a mth ago.
It seems you currently have access to email, therefore also your PayPal acc, or at least able and the means to instruct someone back home to finalise this matter.
You have already had almost 2mths to deal with this and I have indeed not only spoken to your employees on the phone on numerous occasions I have also spoken to yourself twice..

Please forgive me if I feel I'm being given the run around and I therefore must insist in dealing with the matter in the time scale as I've already indicated as I see no reason to delay any further."


ps, I doubt he's on holiday tbh ....

[Davey J]

Re: A bit of a gripe .... Turbosport ...

When I dealt with Trading Standards, they gave me a template letter to forward, citing the Sales of Goods Act and which part of that act they had breached. Took one phone call to get it. The next reply from P2G was a refund and the said credit into my account. If he doesn't play ball I'd be giving them a ring. I was also successful in getting a refund on a mis-sold insurance policy using Trading Standards too..........although this took a while as a company has approximately 8 weeks to reply by law before the Ombudsman can do anything.

[BlackBox]

Re: A bit of a gripe .... Turbosport ...

I've used TS before a couple of times, it led to court action that I won, twice .... never got any money though and it cost me half what I was chasing each time ...

You were lucky ...

[Davey J]

Re: A bit of a gripe .... Turbosport ...

Yep. Twice apparently. I'll take that. :-)

[BlackBox]

Re: A bit of a gripe .... Turbosport ...

Well they finally sent me a re-fund, only they deducted 20% a re-stocking fee .... cheeky sods, they sent the wrong parts as I ordered correctly .. and lost the cost of the return postage ...

It's taken me 3mths to get this part refufund .... I'll never order from them again ...

[DarrenH]

Re: A bit of a gripe .... Turbosport ...

out of spite imho, it doesnt sound like they follow normal business practice in any other instance.

[BlackBox]

Re: A bit of a gripe .... Turbosport ...

Well if they don't send the right parts, and still want to make 20% out of their mistake then peeps need to know about it.

That and taking 3mths of hassling and a threat of Smalls Claims Court to get any sort of refund .... totally out of order if you ask me ...

[DarrenH]

Re: A bit of a gripe .... Turbosport ...

yeah the restocking fee is out of spite. i just cant find anything good to say about them from my own experience either